No ticket maze. No third-party chatbot. Mon to Saturday, 10 AM to 6 PM IST — pick up the phone, send the email, or walk into the campus.
One channel per topic keeps replies fast. Anything unclear, write to hello@ — we'll route it.
| Topic | Best channel | Reply window |
|---|---|---|
| Product support | [email protected]In-app help also works | 24 h · free plan 12 h · paid plan |
| Sales · SMB · OEM | [email protected] | Same business day |
| Security reportResponsible disclosure | [email protected]PGP key on request | 24 h initial ack 30 business days to fix |
| Press & media | [email protected] | 2 business days |
| Careers | [email protected]Open roles: careers.html | 5 business days |
| Legal · DPA · compliance | [email protected] | 5 business days |